FAQ

WHAT ARE BINARY OPTIONS?

Binary options or Fixed Option Returns (FRO) offer investors simplified method to trade assets online in order to yield high profits fast. Investors simply select asset pairs or individual assets and predict whether the assets will increase (call) or decrease (put) during an interval between 60-seconds to one-year.

HOW DOES BUYING OPTIONS ON Starling Capital DIFFER FROM THE TRADITIONAL FINANCIAL MARKET?

The traditional financial market it flooded with information that can be daunting, however Starling Capital offers simple 3-5 step options by selecting pairs or individual assets. You merely need to project the outcome of the asset(s). And we offer guidance from expert analysts just in case you still have questions. Moreover, the stock market frequently has high trading fees with limited return on investment. On the other hand, you will not have trading fees with Starling Capital and you can earn profits based on fixed returns up to 60%-85%. For these reasons, Starling Capital has become a favored trading source.

WHAT ARE THE Starling Capital OFFICE HOURS?

Starling Capital analysts and customer support representative are available Sunday through Friday 24 hours a day. Please not that Starling Capital works according to GMT.

DO I NEED TO DOWNLOAD SPECIAL SOFTWARE?

No, Starling Capital provides a web-based platform for your convenience.

WHAT ARE THE AVERAGE RETURNS?

The fixed option returns (FRO’s) are predetermined as a percentage of your initial investment between 60-85%.

WHAT DO THE COLORS ON THE SCROLLING FEED MEAN?

The screen feed is modernized ticker tape. The green signifies increases and the red means that the value has decreased during a trading period.

WHAT TYPES OF ASSETS CAN I TRADE?

Binary options offers four types of underlying assets, including commodities, indices, and currency pairs.

Commodities are precious earth based resources such as oil, gold and platinum. Stocks are shares or partial ownership in corporations and companies. Indices are statistical reports such as the NASDAQ, the Dow Jones, or the FTSE. Currency Pairs refer to local and foreign money that compete for value such as the Euro against the US Dollar (EUR/USD).

WHAT TIME PERIOD DOES Starling Capital USE?

Starling Capital operates in GMT.

DO I NEED TO MAKE A DEPOSIT WHEN I FIRST REGISTER?

No.

HOW DO I DEPOSIT FUNDS?

We offer a variety of ways for consumers to make a deposit including credit card payments, a bank wire transfer, and alternative international methods. Please see our banking page for further details.

IS MY ACCOUNT SECURE?

Yes, Starling Capital uses 128bit SSL encrypted software in order to protect your private details and banking information. Moreover, we only accept funds from an account holder’s personal account.

HOW DO I WITHDRAW FUNDS?

Withdrawals can be made fast and easy. Go to My Account and click on Withdraw Funds. Follow the instructions from the pop-up menu. The minimum wire withdrawal is 200 in your currency and the minimum withdrawal for other account methods is 100.

IS THERE A MAXIMUM DEPOSIT AMOUNT?

No. However, additional identification procedures may be requested for larger deposits.

IS THERE A MINIMUM WITHDRAWAL AMOUNT?

Yes, the minimum withdrawal amount is 200 in your currency for wire transfers and 100 for other payment methods.

WHAT CURRENCIES CAN I USE TO MAKE DEPOSITS?

You can make a deposit with USD, EUR, GBP, AUD or CAD.

WHAT IS A SWIFT CODE?

A SWIFT code is used for wire transfers. Banks utilize unique identification code for their particular bank when they transfer money between banks. Contact your bank in order to obtain its SWIFT code if you wish to make a wire transfer. Insert “XXX” at the end of the code if the SWIFT code only includes 8 digits.

WHAT IS THE INITIAL MINIMUM DEPOSIT?

The minimum deposit for your first trade is 300 USD/EUR/GBP/CAD/AUD.

WHY CANT I REQUEST A WIRE WITHDRAWAL?

Have you submitted a withdrawal request? Do you meet the minimum withdrawal amount? The minimum withdrawal amount is 200 in your currency for a wire withdrawal and 100 for other payment methods. Wire withdrawals are processed once a week.

HOW DO I TRADE?

You can trade in simple 3-5 steps, depending on which of the 5 trading platforms that you choose. Simply select an asset, decide whether it will increase (call) or decrease (put), enter an investment amount, and click apply.

ARE MY PROFITS TAXABLE?

You are responsible for researching the applicable tax laws in your area and submitting the necessary documents. For more information about your liabilities, please contact your tax office or government office in your area.

WHAT DOES IN THE MONEY MEAN WITH Starling Capital?

In the money with Starling Capital means that you made a correct prediction and you can earn up to an 85% profit off of your initial investment.

WHAT DOES OUT OF THE MONEY MEAN WITH Starling Capital?

Out of the money with Starling Capital means that you made an incorrect prediction and you you may receive up to 10% of your original investment back, depending on the asset.

WHAT DOES OPTION SUSPENDED MEAN?

If you receive the notice Option Suspended, the market may be inconsistent or closed with this particular asset. When the asset is available, the message will be removed.

WHAT IF MY STRIKE PRICE IS THE SAME AS THE EXPIRY RATE?

If your transaction is equal to the expired option, you will receive your initial investment back.

WHAT IS A CALL OPTION?

When an asset is traded with the intent that it will generate profit when its value increases, it is referred to as a call option.

WHAT IS A PUT OPTION?

When an asset is traded with the intent that it will generate a profit when its value decreases, it is referred to as a put option.

WHAT IS THE EXPIRATION RATE?

The value of the underlying asset at the expiration time is termed the expiration rate. This determines if the option expires in the money or out of the money.

WHAT IS THE EXPIRATION TIME?

The expiration time is the time and date an asset expires.

WHAT IS THE MAXIMUM INVESTMENT AMOUNT?

60 Second Trade 500 USD/EUR/GBP/CAD/AUD High/Low 2500 USD/EUR/GBP/CAD/AUD Long Term 2500 USD/EUR/GBP/CAD/AUD Pairs 2500 USD/EUR/GBP/CAD/AUD You can always purchase multiple options in order to increase your chance of high profits.

WHAT IS THE MINIMUM INVESTMENT AMOUNT?

60 Second Trade 5 USD/EUR/GBP/CAD/AUD High/Low 25 USD/EUR/GBP/CAD/AUD Long Term 25 USD/EUR/GBP/CAD/AUD Pairs 25 USD/EUR/GBP/CAD/AUD

WHERE CAN I VIEW THE TRADING HOURS OF EACH ASSET?

Trading hours are listed on the Asset Index page. This page also includes a list of all of our available assets and their descriptions.

WHY AM I UNABLE TO MAKE A TRADE?

The assets are only available during the market trading hours. If you are unable to trade an asset or pair, it may be for one of the following reasons: • The market hours are closed for the asset that you wish to trade. • The platform is experiencing a technical issue. • Your account balance is low. • Your web browser does not support our platform. Mozilla Firefox or Google Chrome are the most reliable browsers for our platform.

WHAT IS THE MAXIMUM DEPOSIT FOR 60-SECOND TRADES?

The maximum deposit for 60-second trades is $500.

WHAT IS THE MINIMUM DEPOSIT FOR 60-SECOND TRADES?

The minimum deposit for 60-second trades is $5.

WHAT ASSETS AVAILABLE ON 60-SECOND OPTIONS?

We offer a variety of assets for 60-second trades, which are dependent on the market conditions.

HOW DO I CLOSE MY ACCOUNT?

WHAT IF I FORGET MY PASSWORD?

We understand that it is hard to remember passwords for every system these days; therefore we have a retrieval system set in place. If you forget your password, click on Forgot Password below the sign-in button and follow the steps. We will e-mail a temporary new password to your registered e-mail. If you also forgot your username, please contact us at [email protected]

HOW DO I UPDATE MY PERSONAL DETAILS?

WHERE CAN I CHECK MY ACCOUNT BALANCE?

Please go to my account in order to review your account balance on the ledger.

WHERE CAN I VIEW MY PORTFOLIO?

You can review your portfolio by going to my account .

WHERE CAN I REVIEW MY TRANSACTION HISTORY?

You can review your transaction history by going to my accounts.

WHY CANT I SEE AN ASSET?

Is there an asset that you wish to trade that you do not see? Feel free to contact your account manager in order to make a request about a specific asset. Our current assets are listed on the drop down menus on the main menu. Asset availability may vary between standard trades and the 60-second option.